Privacy Protection

This policy establishes how we handle information we learn about you when you visit our website. Protecting the privacy and personal data of our visitors is of utmost importance to us. Protecting your privacy and your personal data is an important aspect of the way we create, organise and implement our activities on-line and off-line. 

Linkages Characteristics

The specific practices outlined in this privacy statement apply to the vickimarks.co.uk hereafter referred to as vickimarks.co.uk(including all associated trading names) website. Other bodies/entities linked to the vikimarks.com website may have different practices, though the commitment to your privacy will always be the same. You are encouraged to review the privacy statements of other bodies/entities when visiting their website(s).

Purpose Specifications and Data Collection

In general, you can browse the vickimarks.co.uk website without disclosing any information about yourself. If you visit the vickimarks.co.uk website to read or download information, we collect and store only the following information that is automatically recognised: the date and time, the originating IP address, the domain name, the type of browser and operating system used (if provided by the browser), the URL of the referring page (if provided by the browser), the object requested and the completion status of the request. 

Cookies and Other Technologies

As described above, we sometimes collect anonymous information from visits to our site to help us provide better customer service. For example, we keep track of the domains from which people visit and we also measure visitor activity on the vickimarks.co.uk website, but we do so in ways that keep information anonymous. We use the information that we collect to measure the number of visitors to the different areas of our site, and to help us make the site more useful to visitors. This includes analysing these logs periodically to measure the traffic through our servers, the number of pages visited and the level of demand for pages and topics of interest. The logs may be preserved indefinitely and used at any time and in any way to prevent security breaches and to ensure the integrity of the data on our servers.

We collect the anonymous information we mentioned above through the use of various technologies, one of which is called "cookies". A cookie is an element of data that a website can send to your browser, which may then be stored on your hard drive. For example, on a website with a login system (if users register for it), cookies are used to save the visitor's password so that it does not have to be entered at each new visit.

This anonymous information is used and analysed only at an aggregate level to help us understand trends and patterns. None of this information is reviewed at an individual level. If you do not want any transaction details used in this manner, you can disable your cookies.

Visitor's Choice

Registering on any vickimarks.co.uk website is optional. If you choose not to register or provide personal information, you can still use the vickimarks.co.uk website. However, you may be restricted to what you can do. vickimarks.co.uk views the customer information that it collects as a valuable and confidential asset of which we take great care to ensure its safety.

You may choose to register and receive promotional or marketing information from vickimarks.co.uk by selecting the appropriate option when you register personal data.

We use the information for three general purposes: to fulfil your requests for certain areas of the website, to contact you if needed, and to help us maintain the website software and hardware.

If you choose to register, your information will no longer be anonymous and will be available to vickimarks.co.uk staff and to delegations for the purpose of marketing. If you do not wish to continue receiving promotional or marketing information, please notify us by email at the applicable email address: - This email address is being protected from spambots. You need JavaScript enabled to view it.

Individual Participation / Access

You can ask us whether we are keeping personal data about you, and you can also request to receive a copy of that personal data. Before sending you any personal data, we will ask you to provide proof of your identity. If you are not able to provide proof of identity, we reserve the right to refuse to send you the personal data.

We will make a sincere effort to respond in a timely manner to your requests to the previous questions or to correct inaccuracies in your personal information. At any time, you may request that we delete or correct your personal information in our logs. For such requests please contact at the applicable email address : - This email address is being protected from spambots. You need JavaScript enabled to view it.

Security

We intend to protect the quality and integrity of our personal information. vickimarks.co.uk has implemented technologies and security policies to protect the stored personal data of our users from unauthorised access, improper use, alteration, unlawful or accidental destruction and accidental loss. vickimarks.co.uk employees and processors who have access to personal data are obliged to respect the privacy of our visitors and the confidentiality of their personal data.

vickimarks.co.uk will not sell or rent your personal information to anyone.

We will only send personally identifiable information about you to other companies or people when:

• We respond to court orders, or any legitimate request by authorities with which we must comply for legal process; or
   
• We find that your actions on our website violate these instructions.

Links

Throughout the vickimarks.co.uk website, you will find links to third party websites. Please note that vickimarks.co.uk is not responsible for the privacy policies or content on third party websites.

Personal data

vickimarks.co.uk is committed to ensuring that your privacy is protected. Should we ask you to provide personally identifying information, it will only be used in accordance with our privacy policy.

Purpose and scope

This privacy policy outlines how vickimarks.co.uk uses and protects any information that you provide. This policy applies to all job candidates and visitors of this website. 

vickimarks.co.uk may change this policy from time to time by updating this page, therefore it is important to monitor this page regularly. This policy is effective from 24/7/2019

Principles

This policy is designed to give clear guidelines on how the company collects, stores and processes your personal information as it relates to your contact and/or recruitment with vickimarks.co.uk

What we collect

vickimarks.co.uk collect information from you such as;

• Name and job title
• Contact information
• If you contact us, we may keep a record of that correspondence. If you send us personal information which identifies you via email, we may keep your email and email address.

Personal information

• Any personal data retrieved and stored by the company will be;
• Processed lawfully, fairly and transparently
• Collected only for specified, explicit and legitimate purposes
• Adequate, relevant and limited to what is necessary
• Accurate and kept up to date where necessary
• Kept for no longer than is necessary where data subjects (the individual) are identifiable
• Processed securely and protected against accidental loss, destruction or damage

What we do with the information we gather

vickimarks.co.ukrequires this information for purposes such as;

• Internal digital records for traceability or retention purposes
• Customer/Supplier enquiries
• To improve our products and services

Any business related/personal information that is required to run our business will be stored on relevant digital systems that are owned and controlled by the company. 

Duration

The company will not keep any personal data for any longer than is deemed necessary to fulfil our legal obligations, and only for the purpose for which it was collected.

UK Delivery

We will endeavour to process your order within 10 working days following receipt of your order.  However, we will only dispatch items after payment has been approved.  While we make every effort to deliver your purchase on time, we cannot be held responsible for failure to deliver within the stated time.

Postage within the UK will be by Royal Mail Special Delivery Next Day Service at a cost of £6.99 and will require a signature as proof of receipt. Overseas deliveries may vary according to the country of destination 

Please ensure that you provide a delivery address where someone will be present to receive the item.

EU and NON EU-Delivery

Please contact us through our contact page to request a quotation for delivery options. Please note that overseas purchasers will be responsible for all taxes, duties and delivery costs.           

RETURNS, REFUNDS AND EXCHANGES – UK AND EU

We want you to be happy with your purchase but in the unlikely event that it’s not quite what you were expecting then we will be happy to refund or exchange your goods provided they are returned to us unworn and in a saleable condition in the original packaging.

If you wish to return an item you must notify us within seven days of the date of delivery. Please inform us of a return by email to the email address quoted on the sales invoice. The returns form included with your delivery must be completed and returned with the item. The item must be returned to us within 21 days of purchase in its original packaging with all labels still in place on the jewellery.  

On receipt of the jewellery a refund will be made to the original cardholder. We reserve the right to refuse a refund.  We recommend, for your own protection, that you use the Special Delivery service so that you can track your return and insure it as we cannot accept liability for postal losses. Goods are returned to us at sender’s risk and cost. This policy does not affect your statutory rights.

Please note that for hygienic reasons we do not accept the return of pierced earrings.

NON-EU Returns – please contact us to receive terms and conditions.

The following terms and conditions apply to sales made through vickimarks.co.uk Please take time to read and copy these as usage of vickimarks.co.uk confirms your acceptance of these terms and conditions.

CONTRACT OF SALE

We make every effort to ensure the accuracy of this site. However, we reserve the right to remove, substitute or change the information without notice. Due to the exclusive nature of many of our products we may, in some circumstances, be unable to fulfil your order. We will of course re-credit your original card with the costs involved. We will contact you by telephone or email within two working days to discuss any alternatives that you might consider appropriate.

PRICING   

Due to the unique and bespoke nature of our jewellery, colours and sizes may vary slightly from the pictures shown on our website. As such prices may vary but every effort is made to be as consistent as possible.  

PACKAGING

All purchases are supplied in protected packaging

PAYMENT

We accept all major credit cards through a secure payment system

DELIVERY

We will endeavour to process your order within 10 working days following receipt of your order.  However, we will only dispatch items after payment has been approved.  While we make every effort to deliver your purchase on time, we cannot be held responsible for failure to deliver within the stated time.

Postage within the UK will be by Royal Mail Special Delivery Next Day Service at a cost of £6.99 and will require a signature as proof of receipt. Overseas deliveries may vary according to the country of destination 

Please ensure that you provide a delivery address where someone will be present to receive the item.

We will endeavour to process your order within 10 working days following receipt of your order.  However, we will only dispatch items after payment has been approved.  While we make every effort to deliver your purchase on time, we cannot be held responsible for failure to deliver within the stated time.

Postage within the UK will be by Royal Mail Special Delivery Next Day Service which requires a signature as proof of receipt. Overseas deliveries may vary according to the country of destination 

If you require an item urgently please let us know in the comments section when you place your order and we will try our best to accommodate your request.

Please ensure that you provide a delivery address where someone will be present to receive the delivery and provide a signature.

EU Deliveryand Non EU Delivery

Please contact us via the contact page on our website to request a quotation for delivery options.  Please note that overseas purchasers will be responsible for all taxes, duties and delivery costs.           

RETURNS, REFUNDS AND EXCHANGES – UK

We want you to be happy with your purchase but in the unlikely event that it’s not quite what you were expecting then we will be happy to refund or exchange your goods provided they are returned to us unworn and in a saleable condition and in the original packaging.

If you wish to return an item you must notify us within seven days of the date of delivery that you wish to return the item. You should email us at This email address is being protected from spambots. You need JavaScript enabled to view it. You must return the item to us in its original packaging with all labels still in place on the jewellery, stating your order number.  Items must be returned to us within 21 days of purchase.

On receipt of the jewellery a refund will be made to the original cardholder. We reserve the right to refuse a refund.  We recommend, for your own protection that you use the Special Delivery service so that you can track your return and insure it as we cannot accept liability for postal losses. Goods are returned to us at sender’s risk and cost. This policy does not affect your statutory rights.

Please note that for hygienic reasons we do not accept the return of pierced earrings.

NON-EU and Overseas Returns – please contact us to receive terms and conditions.

PRIVACY

Your privacy as an individual and as a customer is important to us. We will not pass your information to third parties and any information recorded electronically by us will only be used in accordance with UK Data Protection Act 1998. 

LINKS TO OTHER WEBSITES

This statement on privacy protection applies for the www.vickimarks.co.uk   The web pages in this homepage may contain links to other providers within and outside the vickimarks.co.uk website to which this privacy protection statement does not extend. When you leave the vickimarks.co.uk site, please be aware of it and read the privacy statements of each and every website that collects personally identifiable information.

MINORS

Age of Consent - By using the website you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the website with the consent of your parent of guardian. 

NOTIFICATION OF CHANGES

Any changes to our privacy policy will be posted to this privacy statement, the homepage, and any other places we deem appropriate. 

LAW AND JURISDICTION

Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

CONTACTS:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Postal Address:  The Garden Flat, 15 Prospect Road, Moseley, Birmingham B13 9TB

Registered Company:  De Vries Designs Ltd trading as Vicki Marks Jewellery

Registered Office:
DE VRIES DESIGNS LIMITED
13 PORTLAND ROAD 
EDGBASTON 
BIRMINGHAM 
B16 9HN 
Company No. 06918742